Netadmin Content Creator
Press Release I November 19, 2019
Netadmin, a key provider of software purposely built for fibre operators starting, transiting to or operating a fibre business, has today announced that toob Ltd. has selected Netadmin to create a fully automated customer journey.
Toob, with a goal of delivering gigabit broadband speeds to more than 100,000 premises by the end of 2021, needed a software solution to fully automate the customer journey.
Working closely alongside the Toob team, Netadmin has delivered Netadmin Nine according to an ambitious timeline, including its main capabilities such as Order Management, Provisioning, Ticket Management, Inventory Management, Monitoring, and much more. The solution also includes Add-ons such as a fibre installation portal and a self-service portal to enable a single flow for the entire order process, from registration of interest until the customer receives the active service. This will provide Toob with a fully automated solution supporting their business model and their everyday operations.
We needed a product that would allow us to deliver great customer experience and we wanted to create a solution that allows customers to order and manage their hyperspeed broadband however they wish, either fully automated through an on-line portal or, if tey prefer, by talking to one of our team who can answer all their questions. With Netadmin at the heart of our solution we can deliver against this ambition. Netadmin provides us a platform to automate and scale our business” states Andy Luckham, IT and Operations Director toob.
Netadmin’s solution will play an important role in toob’s customer journey, from the availability check for the customer’s address to creating the customer’s invoice. Via Netadmin Nine’s API the software integrates with other systems such as SMS services and billing software.
We are delighted to work with such an experienced team as Toob. Their focus on automation and their knowledge when it comes to software solutions have made this project very successful,” states Jonas Svensson, CEO Netadmin.
About Toob
Toob is a full-fibre broadband provider based on the South Coast, deploying its own network offering residential and business customers a 900Mbps symmetrical broadband. By investing £50million in Southampton to deploy its network to 100,000 properties over the next two years, toob’s aim is to reach over 1 million properties across the south of England.
For more information, please visit www.toob.co.uk
About Netadmin
Netadmin Systems enables positive digital experiences for the world's internet users by providing essential software for wholesale fibre operators. As a vertical software company, Netadmin is creating purpose-built solutions based on their product Netadmin Nine supporting fibre operators on their journey of Building, Operating and Monetizing fibre networks.
Founded in 2004, Netadmin has since then been a major contributor to the Fiber-to-the-Home industry in the Nordics, Switzerland, the Netherlands and the UK serving more than 75 customers, including Telia, Telenor and utility companies offering communication services in fibre networks.
Since 2015 Netadmin is owned by Volaris, an operating group within the Toronto-based software company Constellation Software Inc.
For more information contact
Jon Lindholm, Marketing Manager, Netadmin. Jon.lindholm@netadminsystems.com +46786434372.
Start building your fiber network with Netadmin Nine.
