Netadmin Content Creator
TM Forum Open Digital Architecture is being widely adopted.
In the highly competitive telecom industry, operators face the challenge of generating revenue from new consumer services while managing the rising costs of maintaining outdated systems. Introducing emerging technologies, such as IoT and 5G, places additional pressure on the sector, encouraging operators to rethink traditional methods of managing and structuring their IT systems.
In the highly competitive telecom industry, operators face the challenge of generating revenue from new consumer services while dealing with the rising costs of maintaining outdated systems. Introducing emerging technologies, such as IoT and 5G, places additional pressure on the sector, prompting operators to rethink the traditional methods of managing and structuring their IT systems.
Great consolidation trend ahead
Emerging fiber markets have experienced significant progress in fiber rollout over the past years, largely thanks to greenfield fiber operators supported by private and governmental funding. As many markets mature, it is evident that many operators face financial challenges due to rising interests, extensive overbuild, and low penetration rates. This challenge is notably observed in the UK, where "altnets" are on the verge of an upcoming consolidation and acquisition phase.
The operators and investors who will emerge triumphant from this situation have achieved high uptake rates by building a strong market brand and fostering a loyal customer base. Simultaneously, they have developed a robust and scalable IT stack of support systems focused on integration from day one. The UK altnet story and similar stories should serve as both inspiration and a lesson learned for anyone looking to build fiber in new and emerging fiber markets.
Migration to XGS-PON for more incredible speeds
Driven by the constant demand for more incredible speeds and new consumer services, XGS-PON is now being rolled out large in many markets, replacing aging P2P technologies. Offering speeds up to 10 Gbit/s, XGS-PON is the future of full fiber deployment, ensuring network capacity for years to come without disproportionate energy consumption.
The strategies among operators vary, from consumer-demand-based rollout to massive rollout, expecting to drive demand once available. In any case, migration is not made in the blink of an eye, and the choice of support systems will significantly impact both the cost and time of bringing the new technology to consumers.
Customer experience is more important than ever.
Operators are leveling up their ambitions in the competitive fiber market to provide an excellent customer experience. The telecom industry has historically not been famous for being on top of customer experience, but this view is rapidly changing. Operators seek to streamline the entire customer journey, from first contact through the whole customer's lifecycle, offering a consistent customer experience across all channels.
To beat the competition, operators must prioritize a personalized experience, tailored product offerings, proactive issue resolution, and instant support that responds to customers' lifestyles. Success depends on understanding diverse consumer needs and providing tailored self-service options. Every interaction with the customer counts, and high-quality communication through both digital and physical channels is vital.
Generative AI, Autonomous Networks, and Intent-Based Provisioning are the future of Network Operations.
With the massive rollout of 5G and IoT ahead and the wide adoption of Generative AI, the future of network operations will be entirely different from what we are used to.
To manage the billions of devices that will appear, disappear, and move around in the network, building Autonomous Networks empowered by AI is vital. The next-generation network provisioning solutions are intent-based and self-healing, constantly adapting to changes to maintain their configured state. The adoption of these technologies will show their value for fixed-line fiber operators.
The intent-based approach in order orchestration and provisioning layers is set to revolutionize how the network is configured and operated, ultimately accelerating the launch of new consumer services and problem resolution. In addition, technologies like NETCONF/YANG can simplify network configuration while enabling the necessary monitoring of network element states, which is crucial for responding to large-scale changes.
Revolutionizing Network Operations
Sustainability
The global push for net-zero emissions by 2050 necessitates collective efforts across industries to ensure a sustainable future. As nations pursue ambitious broadband goals, global connectivity must be approached with environmental consciousness.
For many telcos, sustainability reporting is now a regulatory requirement, and businesses needing to demonstrate a substantial commitment risk damaging their brand reputation. With increasing customer demand for eco-friendly products, companies face the potential loss of investments, opportunities, and growth.
Fiber technologies emerge as the linchpin for a green future in telecommunications, offering both scalability and energy efficiency. Software solutions are pivotal in accelerating the transition to full fiber access technologies. In the next chapter, we will dive deep into the importance of fiber technologies and supporting solutions for meeting sustainability goals.
"To beat the competition, operators must prioritize a personalized experience, tailored product offerings, proactive issue resolution, and instant support that responds to customers' lifestyles. Every interaction with the customer counts, and high-quality communication through both digital and physical channels is vital.”
Ulf Engstrand, Senior Product Manager
Related links
For more information, please contact
Johan Hjalmarsson, Product Marketing Manager, Netadmin Systems.
Email: johan.hjalmarsson@netadminsystems.com