Say hello to Håkan Nilhammar

Say hello to Håkan Nilhammar, the passionate leader of our Customer Care department at Netadmin. With a focus on building strong customer relationships and ensuring top-notch support, Håkan plays a crucial role in maintaining our commitment to excellence. In this "Say Hello To," we'll dive into Håkan's responsibilities, his journey with Netadmin, and what drives him in his role.

Get ready to learn more about the person behind our customer-centric approach!

Hi Håkan, can you describe your role at Netadmin?

I’m responsible for the Customer care department within Netadmin, and my team keeps itself busy with functions like Product Support, Customer Success Management, and Application Management. Our focus is to support and assist our Netadmin customers in the best way possible and be a function at Netadmin that our customers can always reach out to independently of what it might be.

What excites you about leading the customer care team at Netadmin?

I love working and engaging with people, and I am a person who is passionate about maintaining and developing healthy long-term relationships with our customers. My role at Netadmin is a perfect position to do so.

Could you tell us about your proudest work-related accomplishment?

I would say that I have several moments that I’m proud of. However, a common dominator is always when we get feedback from our customers that they appreciate and are glad for something we have helped or assisted them with. This could be a delivery, a new agreement, a fixed bug, or just something simple as reaching out and listening in on how they are doing.

What did you do before Netadmin?

I have spent my whole career within the Energy sector, from commissioning steam and gas turbines (power production) to working with Network Information Systems for Power distribution & transmission companies. Before starting at Netadmin, I worked as a manager for a consultant firm within the Electrical Power and Industrial Automation sector.

When and how come you start working here with us at Netadmin?

I started in 2018 and got this role in 2019. A former colleague had started at Netadmin a few years before, and he said, "Listen, Håkan, I have this perfect job for you at Netadmin. Would you like to come aboard?".

Why apply for a job at Netadmin?

Netadmin is a company filled with enthusiastic employees who take great pride in their work. Our team members are deeply committed to excellence in our operations. This dedication is evident in continuously evolving and improving our product, ensuring it remains at the cutting edge of industry standards.

Furthermore, our employees show an unwavering commitment to enhancing our customers' operations, always striving to provide solutions that meet and exceed their expectations. Perhaps most importantly, Netadmin has a strong culture of collaboration and mutual support.

Our team members are always ready to help their colleagues, fostering a positive and productive work environment. This combination of passion, pride, and teamwork sets Netadmin apart and makes it an exceptional workplace.

"I love working and engaging with people, and I am a person who is passionate about maintaining and developing healthy long-term relationships with our customers. My role at Netadmin is a perfect position to do so."

The quick ones

Now we want to know more about you - let’s take some quick ones.

Let’s start quickly (or tricky) - how would you describe yourself in three words?

I would say... Kind, honest, and interested!

What's the best career advice you've ever been given?

Treat people how you want to be treated, and involve your heart in your decisions.

What is your passion outside work - your interests and hobbies?

I would say that I’m an outdoor and active person who loves to ski, mountain bike, and play golf, and I prefer doing it together with friends (and family). I’m also a father of three daughters (same wife) and have been entirely involved in them growing up. I spent much time on football fields and ski slopes as a trainer and coach. Two of those have now left the building, though...

Who do you admire and why?

Besides a bunch of athletes who have accomplished plenty, I admire people who act fair, honest, and transparent and, at the same time, are highly successful in what they are doing.

What is played in your headphones? (Podcast/music)

It's hard to admit, but I would say that I’m stuck in Rock music from the 80’s and 90’s, so you will find Queen, Guns n’ Roses, and Metallica, but it could also be something new from 2011 ;-)

At the top of my bucket list is…

I would love to do Heli-skiing in Canada or Japan

If I could choose one superpower, that would be…

Looking at the world today, I would like to be able to end wars and fix the climate changes we experience.

Thank you! We are happy to have you onboard!

Happy to be here!