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The Product Catalog is at the core of your fiber business and pivotal in the customer journey. It drives sales, marketing, and order fulfillment.
In the competitive fiber market, a flexible central product catalog and pricing structure are vital for swiftly launching new consumer services and monetizing fiber investments.
Our product catalog management is designed to meet the high demands of retail and wholesale businesses and support diverse pricing strategies, including location—and channel-based pricing, variable contract periods, and specific customer agreements. Its role in independently supporting marketing and sales teams is crucial, enhancing operational efficiency and responsiveness to market demands.
Key characteristics include adherence to TM Forum standards, applicability to both retail and wholesale operators, a flexible pricing structure supporting various segmentation options, rapid promotion launches, the creation of tailored offerings, support for sales teams with special discount options, and the setting up of migration and contract conversion plans.
Address management built for fiber businesses
Effective Address Management is paramount for the success of any fiber business. It plays an essential role in the initial interaction with new consumers, determining eligibility to provide fiber and services within a network. The precision of address and service availability information significantly influences first-time customer experience and new sales.
Our comprehensive address management system offers accurate details about each delivery location throughout the fiber journey, from planning to active. This information is indispensable for retail and wholesale operations, facilitating interest registration, pre-ordering, installation, and service activation based on build-out status.
Key features include an extendable address model, easy integration with network planning and GIS systems, reliable address statuses to all channels, enabling geographical market segmentation, and integrated data quality validation tools for ensuring trustworthy data.
Building brand excellence with our comprehensive portal API solutions
Your web portal is the primary sales interface and a beacon of your brand's excellence. Our versatile Customer Portal REST API is tailored for contemporary fiber operators to guide consumers through the entire order process seamlessly. Unleash the full potential of your customer engagement with our comprehensive API solution.
The API empowers the creation of modern Storefronts, Captivity Portals, and My Pages and can easily be integrated into existing portals.
Key features include address lookup, determining service availability, showcasing product offerings and upgrade promotions, registering fiber interest, order capture, appointment scheduling, and support ticketing. Accelerate portal development with provided boilerplates, facilitating swift implementation of new interfaces.
Streamlining fiber installation and service delivery with integrated field service capabilities
Efficient delivery is crucial in shaping a customer's perception of a brand, particularly in the early stages of fiber installation. Robust communication and interaction with customers throughout the rollout are essential to optimize this process.
Our solution integrates seamless work order management and field service capabilities, ensuring a smooth and hassle-free delivery experience. This includes real-time progress updates and timely notifications about any changes in the timeline, which are crucial for shaping the customer's viewpoint on the operator.
Central to our approach is the digitization and automation of Work Order Management, a pivotal aspect of the customer onboarding journey. Complemented by a purpose-built Fiber Installation Portal, our solution guarantees correctness and quality in new fiber installations. This portal enables documentation of installations, automated signal level measurements, and reporting of installation statistics. The system facilitates quick issue identification and resolution, reducing costly revisits and enhancing overall customer satisfaction.
Key characteristics encompass highly automated work order management, scheduling and management of installations, upgrades, and repairs, and a responsive smartphone/tablet portal for field technicians, which ensures comprehensive documentation of work performed.
"In today's rapidly evolving fiber industry, future-proofing your business isn't just about technology – it's about having flexible, automated solutions that can adapt to new business models and market demands. Our platform is designed to grow with your business, supporting both current needs and future opportunities.”
Ulf Engstrand, Senior Product Manager
Future-Proof your business with modern order orchestration and service fulfillment solutions
Our advanced Order Orchestration and Service Fulfillment solution revolutionizes service delivery with automated, high-quality standards. Using an intent-based approach, it simplifies service implementation and operation of services, and streamlines onboarding of service providers into wholesale networks. Integrated with resource management, it efficiently processes and decomposes orders across all layers and provisions necessary network elements.
Our vendor- and technology-agnostic resource and service fulfillment solutions support a variety of protocols and third-party systems, ensuring compatibility with legacy and emerging technologies like NETCONF/YANG. It adapts seamlessly to technological advancements, future-proofing against evolving standards and business models. The solution is built with openness in mind to allow operators to quickly implement support for new vendors, models, and protocols on their own.
Your solution throughout the customer's entire lifecycle
Empower your business with our customer-centric solution, guiding you through every phase of the customer lifecycle. Offering comprehensive support, from ticketing and service monitoring to billing capabilities, our system ensures efficient management of customer interactions.
The 360-degree perspective provides a holistic view of customer activities, work orders, tickets, agreements, services, and billing information. This enables the handling of customer requests with optimal efficiency, always prioritizing customer satisfaction. Effective communication is emphasized as the cornerstone of fostering a loyal customer base, ensuring long-term relationships and growth opportunities.
Throughout the entire fiber journey our solutions are designed to strengthen customer relations. By enabling rapid launch of new product offerings, add-ons and upgrades, and implementation of new consumer services, the solution accelerates monetization of your fiber investment and creates new business opportunities within your existing customer base.
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For more information, please contact
Johan Hjalmarsson, Product Marketing Manager, Netadmin Systems.
Email: johan.hjalmarsson@netadminsystems.com