Define your own service levels.
You know your customers best and you know how your support process works. This highly customizable add-on lets you be in charge.
No tickets getting lost – no missed deadlines.
Get the most urgent tickets at the top of your dashboard and ensure your support team focuses on the right things.
Adapt to your needs.
Setup different SLA policies for different types of customers. High-roller corporate customers most likely have a foreign policy than your residential customers.
Define your organization.
Manage your holidays and business hours that are specific to you. If this isn’t enough, you can quickly build your own SLA calculation plugins that measure precisely the way you want it.
Reports.
Get a clear overview of all your tickets. You will get a summary of your company’s performance and how well you perform on specific types of SLA. Netadmin measure everything you want - how long the ticket is in a specific state, how often it is updated, and how fast it is closed. This allows you to take control over your support organization on a new level.
Telenor Open Universe
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Telia
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT)
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.
