Our Professional Services team offers ready-to-implement Solution Packages designed to tackle key operational challenges, helping you optimize processes and exceed customer expectations.
Explore Our Solution Packages
Advanced Ticket SLA:Proactive SLA management with automated tracking to prevent breaches and enhance customer satisfaction.
EMS/NMS platform integrations:Enhanced provisioning capabilities and comprehensive network monitoring through seamless integration with various platforms, such as Nokia's Altiplano Platform.
Dynamic Ticket Template:Greater flexibility in ticketing with customizable templates for efficient issue resolution.
Wholesale Billing Report:Streamlined billing processes with detailed reports and enhanced service provider transparency.
Order State Manager:Unified order tracking and real-time provider updates for a superior customer experience.
Contact our team today to learn more about our Professional Solution Packages and how they can benefit your organization.
Advantages of our Solution Packages.
Rapid Deployment: Accelerate your implementation timelines with solutions that are ready to go.
Cost Efficiency: Reduce development costs by leveraging pre-built, high-quality solutions.
Proven Reliability: Benefit from solutions tested and refined across multiple deployments.
Customizable Integration: Tailor our packages to fit your unique network and system architectures.
Enhanced Productivity: Streamline operations to free up resources for strategic initiatives.
Expert Support: Receive dedicated assistance from our experienced Professional Services team.
The Advanced Ticket SLA package empowers you to measure and manage service-level agreements effortlessly. Customize designated ticket steps, define multiple service levels—including distinctions between private and business customers or specific SLAs like SSNF’s SN0/SN1, SN2—and set applicable time frames (24/7).
Automated calculations and configurable alerts notify you before potential SLA breaches, allowing you to take proactive measures. This solution facilitates the sale of SLA-based services by providing measurable metrics and ensures you deliver optimal service levels without unnecessary overcommitment.
Altiplano Integration
Our integration package offers robust APIs for provisioning ONTs, VLANs, and voice services—access comprehensive statistics, including optical values, UNI bytes, uplink information, and Ethernet port speeds. Initiate live data collection for ONTs and retrieve detailed statuses and VLAN details.
While customization may be required to align with your specific network and system architectures, this integration leverages generic components for faster implementation and improved quality. Ideal for clients utilizing Nokia’s Altiplano platform, this solution simplifies operations and elevates service delivery.
Dynamic Ticket Template
Dynamic Ticket Template package allows you to create configurable ticket templates featuring a variety of field types—text, numbers, dates, times, variables, paths, multiple options, child options, and plugins. Link these templates directly to ticket flows to ensure accurate and consistent information gathering, enhancing interactions like customer contacts.
Pre-fill fields using variables or real time data lookup (path functionalities) to expedite ticket handling and minimize errors. This user-friendly GUI solution offers the flexibility to adapt quickly to changing requirements, optimizing your team’s efficiency and customer satisfaction.
Wholesale Billing Report
The Wholesale Billing Report package compiles comprehensive billing data for each service provider, offering the flexibility to include additional data in export files. Service providers can access invoice specifications directly through the portal, alongside other functionalities like ticketing.
This centralized information hub reduces the need for detailed invoices, allowing you to provide summary invoices per service provider and product. Streamline your billing operations, improve efficiency, and strengthen your relationships with service providers through enhanced transparency and accessibility.
Order State Manager
The Order State Manager package provides a unified view to monitor the status of all incoming orders. An external interface lets you send real-time updates to service providers, ensuring they are informed of any changes regarding ongoing orders.
This solution is essential for wholesalers to deliver seamless connections and maintain high customer satisfaction. By effectively tracking orders and keeping all stakeholders informed, you enhance both operational workflows and the overall service experience.
Enhance Your Operations with Netadmin
Our Professional Solution Packages are meticulously designed to meet the unique challenges of telecom providers. By choosing these ready-made solutions, you benefit from faster implementation, reduced costs, and the ability to deliver exceptional customer service.
We are committed to continuous innovation. Our team is constantly developing new Solution Packages to address emerging challenges in the telecom industry. Please stay tuned for upcoming releases so that you can boost your network operations and customer service capabilities.
Netadmin Professional Services
Netadmin Professional Services offers expert support, tailored solutions, and ongoing consultation to ensure your success at every stage of your project.
From implementation and training to automation and optimization, we help you stay ahead of the competition.
Seamless integration is critical to maximizing the value of your Netadmin solution. We offer services to help you integrate Netadmin with your existing systems, ensuring data flows smoothly and processes remain efficient.
Explore our Integrations Portal to see all the possible integrations available with Netadmin and learn how they can benefit your operations.
