Netadmin for retails - we help you build your brand with true customer self-care and self-service.

Plan

Plan for high growth.

Plan for a high pace in onboarding new customers. Then you need to have software in place to cope with the increased speed. Robust, integrated, and automated software. Software that can live for 10+ years and allow for continuous automation of different processes in your organisation. A CRM is not enough here and, in some scenarios, even contra-productive since so much effort is needed to automate.

Automation

Implement a future-proof solution that can manage your customers from A-Z.

Start with automating the customer onboarding journey, including automated invoicing and installation processes. Then, combine this with a lightweight marketing automation platform and drive traffic to your website to further onboard new customers. Finally, ensure that all installations are carried out successfully and keep the customers informed.

Reflect

Understand the impact of network events.

You must understand the business impact when there is an event in the network. It is essential to see all addresses and customers that are affected by a failure and how these are affected. It is also crucial to inform these customers if needed. You must notify all your customers if there is anything service-affecting happening, unplanned, or planned.

The retail business model differs from the wholesale business model.

One of the main differences is that, as a network operator, the income per subscriber is typically lower. However, this is usually compensated by the reduced marketing and advertisement costs and the fact that first-line support is transferred from your organization to one or several service providers.

With a high level of automation, wholesale can be a great opportunity for you as a network operator to grow your footprint and convert homes passed to homes connected.

Provisioning broadband services is one of the most critical processes for you as an operator. As your customer base expands, the operational expenses of service fulfillment will increase exponentially if done manually or inefficiently.

Together with our customers, we continuously work with innovation and enhancements of our solutions in the form of add-ons and portals.

Benefits with Netadmin Nine

A fully automatic service fulfillment process
With a combination of smart network design, organizational readiness and support systems.
Fully automate customer service fulfillment.
Connect large volumes of customers without increasing staff, thus keeping expenses down.
Provide a better experience for your customers with self-service.
Higher service quality.
Reduction of request handling time.

Retail

We help you build your brand with true customer self-care and self-service.

Build your brand with proper customer self-care and self-service. The customer should register interest, onboard, place the order, and get information about the installation process automated.

Create a digitised and automated customer on-boarding journey. Let us help you get started.

Plan

Plan for high growth.

Automation

Implement a future-proof solution that can manage your customers from A-Z.

Reflect

Understand the impact of network events.

The retail business model differs from the wholesale business model.

With a high level of automation, wholesale can be a great opportunity for you as a network operator to grow your footprint and convert homes passed to homes connected.

Start Building your fiber network with Netadmin Nine

CAPABILITIES modules and ADD-ONS

One platform to manage your fiber journey.

Provisioning broadband services is one of the most critical processes for you as an operator. As your customer base expands, the operational expenses of service fulfillment will increase exponentially if done manually or inefficiently.

Together with our customers, we continuously work with innovation and enhancements of our solutions in the form of add-ons and portals.

Benefits with Netadmin Nine

Modules

Order Management

Modules

Service Provisioning

Modules

Resource Controller

Modules

Customer Management

Modules

Resource Management

Modules

Service Monitoring

Modules

Ticket Management

Modules

Address Management

Stories of Activating Revenue Delivery with Netadmin

Telenor Open Universe

Read how Telenor Open Universe grows with automation.

Telia

Netadmin helps to connect more than one million households.

Jersey Telecom (JT)

Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.

Ready to get started?