Order-to-Invoice.

Streamlining Telecom billing for better customer satisfaction and efficiency

The Order-to-Invoice process is pivotal for a seamless customer onboarding experience and overall satisfaction. As a central process for every telecom operator, any failure can significantly impact customer helpdesk workload and tarnish the customer's experience, potentially leading to customer churn and loss of revenue. However, when executed correctly, the Order-to-Invoice process allows resources to focus on the network rollout and deliver an excellent customer experience.

In the fiercely competitive broadband market, hassle-free onboarding of new customers and fostering strong relationships with the customer base have become essential for fiber operators. The Order-to-Invoice process starts at the selling point with an order that is priced through Netadmin's central product catalog. Subsequently, it is transferred to the Netadmin integrated billing solution for periodic invoicing according to the customer's bill cycle. Consolidating the product catalog, pricing, and billing functions within the same system results in a clean interface toward payment collection, avoiding complex integrations with external billing and ERP solutions, manual processes, and solving the challenges in launching new product offerings quickly.

Netadmin aims to provide comprehensive functionality coverage for the Order-to-Invoice process in this project. The introduction of bill runs, customer billing accounts, and invoice generation within Netadmin ensures not only the seamless delivery of invoices to consumers, but also offers complete insight into the process for customer services. This enables swift resolution of inquiries and disputes related to a customer's invoice. Furthermore, the visualization of invoices and payment statuses is a crucial component of the 360 Customer Overview.

The architecture will facilitate integration with payment and debt collection systems, reducing the need for costly billing and invoicing platforms for bill calculation and invoice generation. By standardizing integration with payment and debt collection software, we aim to minimize the cost and project lead time for the complete Order-to-Cash process.

Areas of exploration include:

• Implementation of the invoice process, including customer accounts, bill runs and invoice generation according to TM Forum standards

• Exploration of standardized interfaces towards payment collection systems for invoice delivery and payment collection

• Describing Netadmin's role in the larger Lead-(to-Order-to-Invoice)-to-Cash process.

This project aligns closely with specific TM Forum domains and associated API specifications, including:

• TMF678 Customer Bill Management

• TMF676 Payment Management

• TMF666 Account Management

• TMF620 Product Catalog Management

In summary, our objective is to enhance the Order-to-Invoice process by providing clear delineations for lead management and cash collection.

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