Boosting telecom customer experience via TM Forum standards
TeleManagement Forum (TM Forum) is a global alliance of 800+ companies collaborating to eliminate technology and cultural barriers between digital service providers, technology suppliers, consultancies, and systems integrators.
TM Forum standards have not just evolved; they have transformed. The maturity of specifications like Open API and Information Models (SID) has advanced to a point where it is clear that this is a significant driver of business transformation. The Open Digital Architecture (ODA) serves as the foundation, challenging the entire concept of what defines Business/Operational Support Systems (B/OSS) and fundamentally changing how businesses operate.
The adoption of Open Digital Architecture (ODA) and the implementation of TM Forum standards unlock a wide range of benefits and opportunities:
-
The transition from monolithic IT systems to a more agile, horizontal, plug-and-play model
-
Less expensive and time-consuming upgrades
-
Incremental modernization of individual support functions
-
Cost-effective integrations and reduced reimplementation efforts
-
Accelerated implementation of new consumer services
-
Utilization of cloud technologies to meet scalability, robustness, security and performance needs
-
Lower operating costs
In summary, the implementation of TM Forum standards enables Communication Service Providers (CSPs) and suppliers to redirect their investments towards new and differentiated services rather than maintenance and integration.
As a proud member of the TM Forum alliance, Netadmin Systems is committed to actively contributing to developing these standards and bringing relevant Open APIs and ODA Components to the market. Our commitment is further evidenced by our endorsement of the Open API Manifesto since April 2024, underlining our dedication to implementing, utilizing, and favoring relevant Open APIs in our products and partnerships.
Our TM Forum Journey spans virtually all our projects as we modernize our technology stack, develop new products, and enhance existing features.
-
Standard Information Models: We continuously integrate standard information models (SID) into our products, aligning with a common vocabulary for implementing business processes independent of platform, language, or protocol. This adoption serves as a foundation for developing new applications, components, and APIs within relevant domains.
-
Common Functional Terminology: By embracing the Functional Framework, we furnish a common terminology and a reference map, aiding businesses in navigating the architectural landscape. By removing application barriers and instead breaking down needs into unique functions characterized by the information they handle and the service they perform, operators and CSPs can streamline their IT systems and articulate their requirements more accurately in RFPs.
-
Open API implementation: We are committed to providing relevant Open APIs to our customers, ensuring interoperability between key business functions, software vendors, and components.
-
ODA Components: Our long-term vision is to provide cloud-native components built on the ODA Canvas, autonomously serving distinct functions within the operator's environment. This transformation marks a shift from monolithic IT systems to a more agile, horizontal, plug-and-play model. These components expose business services through Open APIs, all built on a common data model.
