Netadmin Nine

Controlling the end-customer journey.

Do you have too many gaps in your operations that hinder you from growing and optimizing your business?

To run a successful fiber network, you need to have good margin levels on the ARPU for your services. To achieve this, you must optimize your network's operations and keep your OPEX as low as possible.

If you look at your operations from a holistic perspective, you will understand all processes in your network. We call this the customer journey.

To optimize this customer journey is essential, but at the same time, it is crucial to create an excellent customer experience for your customers, to stay attractive for your prospective customers.

We have divided the end-customer journey into four different steps that you need to handle as a fiber operator.

Get connected

Address check - your end-customer can check if your services are available. Depending on the results, you can give the end-customer different options, such as registering interest or sending them to the order process.

Netadmin manages everything from behind, and if you have a wholesale/open access model, this data will be available for the service providers. A workflow in Netadmin will orchestrate the delivery process – from activating the CPE/ONT to onsite installation.

Order services

Let your end-customer see your offerings - or change an existing service. Then, Netadmin will make sure that the correct provisioning workflow is triggered in the back, and, if necessary, Netadmin will perform the network configuration. It does not matter if you have different campaigns or deals; Netadmin will also handle them.

Get services

When the FTTH connection is ordered, you need to ensure that you can deliver the service quickly and smoothly. When your technician installs the CPE/ONT it needs to be verified, and the correct services need to be activated.

Use services

When you have a customer, you need to provide good support and resolve potential problems as soon as possible when they appear. Do not worry; Netadmin has you covered here as well. In the end, your customers need to pay for their services. Netadmin creates billing data so you can produce correct invoices for your customers.

Netadmin is a purposely built software solution for fiber operators and fiber network owners. Netadmin has a well-defined framework of generic features organized in Capabilities modules and Add-ons, configurations, and adaptability to customize and support customers' individual needs.

Netadmin Nine automates many of your processes, helping you to build the perfect fiber journey.

Provisioning broadband services is one of the most critical processes for you as an operator. As your customer base expands, the operational expenses of service fulfillment will increase exponentially if done manually or inefficiently.

Together with our customers, we continuously work with innovation and enhancements of our solutions in the form of add-ons and portals.

Benefits with Netadmin Nine

A fully automatic service fulfillment process
With a combination of smart network design, organizational readiness and support systems.
Fully automate customer service fulfillment.
Connect large volumes of customers without increasing staff, thus keeping expenses down.
Provide a better experience for your customers with self-service.
Higher service quality.
Reduction of request handling time.

A complete automation suite to enable growth

Are you ready to become a leading fiber operator? To succeed and grow, you, as a fiber operator, must manage your entire customer journey.