Why Customer Management?
We know how important it is to have the customer at the center, offer self-service, and manage your customers. That's essentially why we have our Customer Management capability.
With Customer Management in Netadmin, you can effectively manage all your customers, both private customers, and businesses. Customer Management provides an important holistic overview of your customers together with orders, services, addresses, cases, and network elements. Customer Management ties everything together so that your business processes run quickly and smoothly.
What is it?
Customer Management is one of the fundamental capabilities in Netadmin. It gives the network operator the ability to manage customers in Netadmin. It is a fully integrated part of Netadmin and connections exist in all other parts of the system. However, it is important to note that Netadmin can be used without any customer data, making this capability optional.
Customer information such as contact details, billing information, communication settings, login details, along with all connections to other parts such as orders, services, prices, addresses, devices, and tickets can be stored.
How is the Customer Management Module used?
Customer information is used in various processes, such as customer service, billing, customer communication, troubleshooting, documentation, customer portal with self-service, and much more. All of this relates to Customer Management.
Benefits with Netadmin Customer Management
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Pre-integrated customer management system provides a 360-degree perspective of the customer.
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Links customers with their addresses, orders, pricing, subscriptions, contracts, devices, and tickets.
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Lightweight alternative to a dedicated CRM, which helps you avoid the costly integration and customizations required for a CRM.
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A highly automated solution enables self-service for the subscriber by having all customer information in Netadmin.
Telenor Open Universe
Read how Telenor Open Universe grows with automation.
Telenor Open Universe is a wholesale operator in the Nordics. They are managing the active network and provides Layer-2 bitstream wholesale access services.
Telia
Netadmin helps to connect more than one million households.
Telia Company uses Netadmin to manage subscribers, services, and devices in their fiber networks.
Jersey Telecom (JT)
Jersey Telecom (JT) saves time and cost by reducing visits by field engineers.
Jersey Telecom (JT) has started converting all its copper-based customers to fiber. For this project, JT selected Netadmin as OSS.
